At SHURFLO, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
1. Return Eligibility
1.1 Time Frame
- Returns are accepted within 30 days from the date of purchase
- After 30 days, we cannot offer a full refund or exchange
1.2 Condition Requirements
- Items must be unused and in original condition
- Original packaging must be intact
- All components and accessories must be included
1.3 Non-Returnable Items
We cannot accept returns on:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
2. Return Process
2.1 Required Documentation
- A valid receipt or proof of purchase must accompany all returns
- Please include your order number and contact information
2.2 Return Instructions
- Do not return items to the manufacturer
- Contact our customer service for the correct return address
3. Refund Conditions
3.1 Partial Refunds
We may issue partial refunds for:
- Books showing signs of use
- Opened media items (CDs, DVDs, software, video games)
- Items not in original condition
- Products with damage or missing parts (not due to our error)
- Items returned more than 30 days after delivery
3.2 Refund Processing
- You will receive email notification about your refund status
- Approved refunds will be processed within 30 business days
- Refunds will be issued to the original payment method
4. Sale Items
- Regular priced items only are eligible for refunds
- Sale items cannot be refunded
5. Exchanges
- We only replace defective or damaged items
- Contact us via email for exchange requests
6. Gift Returns
6.1 Items Marked as Gifts
- Returns of gifts will result in store credit equal to the item’s value
- Store credit will be issued to the gift recipient
6.2 Non-Gift Items
- Refunds for non-gift items will be issued to the original purchaser
7. Shipping Information
7.1 Return Shipping
- Customer is responsible for return shipping costs
- Shipping fees are non-refundable
7.2 Shipping Deductions
- Return shipping costs may be deducted from refund amount
7.3 Shipping Recommendations
- Consider trackable shipping service for valuable items
- Shipping insurance is recommended
- We cannot guarantee receipt of untracked returns
Contact Us
For any questions about our refund and returns policy, please contact our customer service department.